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Our Guarantee
We believe that our passion and skill for baking, along with our streamlined operations allow us to be the best cake delivery service in Singapore. We have a 100% guarantee whereby we provide a full refund via store credits or 1 for 1 replacement via re-delivery to customers who are unsatisfied with our products and services. Some people may call us crazy, but believe it or not, our rate of negative feedback are almost non-existent!
What qualifies as an order that is unsatisfactory?
The full refund via store credit, or replacement, can be opted for should we deliver cakes that are not in good condition, or should we be late for delivery for more than one hour that are not due to unnatural causes.
The cake I ordered was toppled. How do I opt for the refund or replacement ASAP?
You may lodge an official report to us by clicking here. We will respond to you ASAP. Alternatively, you may contact us via the chat box at the bottom right of this screen.
What else should I know about the guarantees? (IMPORTANT!)
- We only perform the replacement or store credit refund for cakes. Other accompanying items such as balloons or flowers are not covered.
- Photo evidence must be presented to us upon request. Customers who wish to lodge a complaint and do not have a photo will not be liable to any remedy.